The salary of a customer service representative can vary from company to company. A customer service representative is responsible for a variety of duties including answering customer inquiries and making adjustments to accounts.
Median Salary
A customer service representative has a median salary of $30,000. This can fluctuate when you add incentives and bonuses. Some customer service representatives are responsible for cross-selling products and services of an organization.
Industries
Some industries pay more. A customer service representative working for a technical company may receive a higher rate of pay based on the intricate details required for the job.
Experience/Industry
The rate of pay can be influenced by the amount of time on a job and the industry. A more experienced representative will receive a higher rate of pay.
Company/Location
The pay for a customer service representative can vary based on the size of the organization and the geographical location. The cost of living is higher in certain parts of the country.
Work Schedule
If a representative is working odd hours such as night shifts, weekends and holidays, they may receive a higher rate of pay than someone working a typical schedule of 9 a.m. to 5 p.m.
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